Southern Bank of Tennessee Debit Card Support
To activate your new debit card, conduct a PIN based transaction using the PIN you created when you opened your account. This transaction can be conducted anywhere that requests your PIN in order to complete the transaction. If you can’t remember your PIN, please contact the bank and we can have a PIN reminder mailed to you.
SUSpend your debit card
Misplacing or losing your debit card can be frustrating, but our online tools make it easy to temporarily suspend your debit card until you can locate it.
Suspend Debit Card through our Mobile App
- Within the Southern Bank of Tennessee mobile app, navigate to the menu in the top left corner, then press “Preferences”, then press “Manage Cards.”
- You'll see two selections: Suspend Card or Report Lost/Stolen. Choose "Suspend Card"
- You'll then select which debit card you’d like to control.
- To suspend, click Suspend Card option and press “Off.” The next screen will ask you to confirm the suspension. To turn your card back on, repeat the steps above, but click "Activate."
Reporting A Debit Card Lost or Stolen
If you can’t find your card or believe it has been stolen, we can help cancel your card, read instructions below on how to report it stolen.
Card or Report Lost/Stolen
- Within the Southern Bank of Tennessee mobile app, navigate to the menu in the top left corner, then press “Preferences”, then press “Manage Cards.”
- You'll see two selections: Suspend Card or Report Debit Card Lost/Stolen. Choose "Report Lost or Stolen"
- You'll then select which debit card you’d like to control.
- The "Suspend Card" option allows you to turn your card on and off while the "Report Lost or Stolen" will deactivate the card and you will be issued a new one.
- Once a card is reported lost/stolen, it cannot be cancelled. Call your local Southern Bank to arrange getting a new card.
Report Lost or Stolen Debit Card through Online Banking
Once you're logged into online banking, click “Options,” then “ATM/Debit Card.” Then, check the “Lost/Stolen” box next to your card number and click “Submit.” You cannot turn your card on and off via online banking. Once you confirm "Lost/Stolen," it cannot be cancelled. Once you’ve submitted your report, call your local Southern Bank to get a new card.
Protect Yourself from Fraud
Our debit card provider has a Fraud Management Team which monitors our customers' accounts to assess any suspicious activity. Occasionally, you may receive an email, text or call regarding your account activity. This is a protective measure in order to verify transactions on your account. The Fraud Management Team will never ask you for your account number, debit card number, or PIN. If you are contacted by the Fraud Management Team and still have questions about your account, please contact your Southern Bank of Tennessee banker for assistance.
Southern Bank of Tennessee advises all customers to be aware of suspicious emails which could be a potential phishing scam. Typically the scammer posing as a financial institution or representative claims there are fraudulent transactions on your account and requests you to call a phone number or visit a website. Do not click on any associated links from the email or respond with any sensitive information. The Fraud Management Team emails will simply have a link to confirm that at least one transaction listed was fraudulent or that none of the transactions listed were fraudulent. Should you receive any emails requesting sensitive information, contact your Southern Bank of Tennessee branch immediately.
International purchases on your debit card
Your debit card is capable of conducting international transactions; however, due to an increase in suspicious activity regarding foreign debit card transactions, we recommend you take certain precautions before traveling.
Please notify the bank prior to traveling and using your debit card internationally. This will help avoid interruptions in your debit card capabilities because of suspicious activity flags. Consider using other forms of payment, such as cash, traveler’s checks, and/or credit cards.
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