.png)
1. Mortgage Loan Officer - Brentwood/Smyrna/Rutherford County
Our full-service residential mortgage department is currently seeking an experienced mortgage loan officer to add to our growing team. Residential Mortgage Loan Originator provides residential mortgage loans to borrowers looking to purchase real estate or refinance an existing mortgage. The MLO is responsible for lead generation as well as working with Bank Officers in managing referrals to the ML and originating quality conventional, FHA, VA and D loans based on secondary market guidelines through existing referral partners as well as generating and developing new prospects through realtors, builders, attorneys, CPAs and other sources.
Job Type: Full-time
Success Factors & Qualifications:
- Minimum of 2 years residential mortgage origination experience required.
- Knowledge of secondary market guidelines, laws and regulations related to mortgage lending.
- Must have the ability to develop business in targeted areas and maintain current referral relationships while expanding new opportunities
Experience:
- Loan origination: 2 years (Preferred)
- Sales: 1 year (Preferred)
What you'll love about working here:
At Southern Bank of Tennessee, we’re committed to building a better banking experience—and that starts with taking care of our team. We believe in creating an environment where you feel supported, valued, and part of something meaningful.
Here's what you can expect:
-
Competitive benefits including 401(k) and medical, dental, and vision insurance
-
Health Savings Account (HSA) and life insurance for added peace of mind
-
Paid time off and holidays to rest, recharge, and spend time with what matters most
-
Opportunities for professional growth and career development
-
A team-first culture rooted in service, trust, and community impact
-
Casual Fridays (jeans welcome!)
-
Company celebrations and team events that bring us together throughout the year
-
Employee Referral Bonuses
We’re proud to offer more than just benefits—we offer a place where you can grow, connect, and help make a difference in the communities we serve.
Physical setting: Office
Ability to commute/relocate: Brentwood/Smyrna/Rutherford County: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Interested in this position? Email your resume to John Pope at jpope@southernbankoftn.com
2. Treasury Management Operations Specialist
The Treasury Management Operations Specialist oversees the daily operations of the Treasury Management (TM) operations department and ensures the efficient delivery, security, and accuracy of Treasury Management services provided to business clients. This role is responsible for supporting onboarding and implementation functions, maintaining treasury systems, and driving operational excellence through continuous improvement, training, and risk mitigation.
Job Type: Full Time
Success Factors & Qualifications:
- Ability to recognize opportunities to cross‑sell TM products and communicate value propositions clearly to clients and internal partners.
- Ability to explain technical concepts clearly.
- Excellent communication skills.
- Strong organizational and time-management skills.
- Proficiency with Microsoft Office and banking platforms.
- Understanding of bank operations, deposits, and online banking.
- Ability to operate standard office equipment.
- Ability to speak and listen clearly.
- Ability to lift 15 lbs. regularly and up to 50 lbs. occasionally.
- Ability to view a computer screen for extended periods.
- Dependable with strong sense of confidentiality.
Experience:
- 5+ years' experience in Treasury Management Operations with extensive knowledge of TM products including, but not limited to, ACH, Positive Pay, and Remote Deposit Capture.
- 2+ years' experience with Jack Henry CIF 20/20 or Silverlake core.
- Knowledge of Banno Business. (preferred)
Responsibilities:
Client Support, Implementation & Onboarding
- Oversee implementation and setup of TM services including, but not limited to, ACH, Positive Pay, Remote Deposit Capture, and Online Wire Transfers.
- Support TM Sales Officers by converting revenue opportunities.
- Lead end-to-end onboarding and complex client implementations.
- Train staff and clients on TM products and systems.
- Maintain documentation and ensure compliance.
- Review team’s back-office setup and documentation to ensure accuracy
- Assist account officers with opening deposit accounts for new-to-bank TM customers
Risk Management, Compliance & Audit
- Ensure operations adhere to regulations and bank policies.
- Manage risk assessments for RDC, wires, ACH.
- Coordinate audits for the TM department.
- Monitor ACH company limits.
Systems Administration & Continuous Improvement
- Oversee online banking systems, updates, and testing.
- Identify process improvement opportunities.
Communication & Collaboration
- Partner with internal teams to enhance client satisfaction.
- Communicate technical concepts clearly.
- Participate in meetings and continuing education.
What you'll love about working here:
At Southern Bank of Tennessee, we’re committed to building a better banking experience—and that starts with taking care of our team. We believe in creating an environment where you feel supported, valued, and part of something meaningful.
Here's what you can expect:
-
Competitive benefits including 401(k) and medical, dental, and vision insurance
-
Health Savings Account (HSA) and life insurance for added peace of mind
-
Paid time off and holidays to rest, recharge, and spend time with what matters most
-
Opportunities for professional growth and career development
-
A team-first culture rooted in service, trust, and community impact
-
Casual Fridays (jeans welcome!)
-
Company celebrations and team events that bring us together throughout the year
-
Employee Referral Bonuses
We’re proud to offer more than just benefits—we offer a place where you can grow, connect, and help make a difference in the communities we serve.
Physical setting: Office
Minimal travel to Smyrna, Lebanon, Brentwood, or Clinton may be required.
Interested in this position? Email your resume to Amber Cook at acook@southernbankoftn.com.
3. Digital Banking Manager
Southern Bank of Tennessee is seeking a Digital Banking Manager to lead the day-to-day administration, support, and continued enhancement of our digital banking channels. As a community bank with Southern roots and modern banking solutions, we are committed to serving local families, businesses, and communities with dependable service, practical financial tools, and a customer-first approach.
The Digital Banking Manager is responsible for the administration, support, performance, and continued enhancement of Southern Bank of Tennessee’s digital banking channels and related customer-facing technologies. This position serves as the primary owner of the digital banking experience, including online banking, mobile banking, online account opening, digital deposit acquisition, and integrated third-party technologies.
The Digital Banking Manager works closely with Executive Management, including the Chief Financial Officer/Chief Operating Officer and the Director of Operations, as well as Information Technology, Retail Banking, Deposit Operations, Treasury Management, Compliance, Marketing, and external vendors to help ensure a seamless, secure, and customer-focused digital banking experience. This position plays a critical role in supporting Southern Bank of Tennessee’s strategic growth initiatives by driving adoption, usability, and performance of digital banking products and services.
The ideal candidate possesses strong customer service and communication skills, exceptional problem-solving abilities, a passion for technology, and the ability to collaborate effectively across departments.
Scope and Authority. The Digital Banking Manager is expected to take full ownership of the day-to-day performance, support, and continuous improvement of Southern Bank of Tennessee’s digital banking channels and to lead these efforts proactively rather than reactively. This role does not, however, hold final decision-making authority over digital banking strategy, product selection, vendor contracts, budget, or significant operational changes. Such decisions are made in partnership with, and subject to the approval of, Executive Management—including the Chief Financial Officer/Chief Operating Officer and the Director of Operations. The Digital Banking Manager is responsible for researching, recommending, and executing approved initiatives while working collaboratively with these leaders and other stakeholders to deliver an excellent customer experience and support operational functionality and efficiency.
Job Type: Full Time
Success Factors & Qualifications:
- Bachelor's degree in business, Finance, Information Systems, Marketing, or a related field preferred.
- Strong understanding of digital banking products, online account opening, and electronic payment systems.
- Excellent verbal and written communication skills.
- Strong customer service orientation and relationship management skills.
- Proven problem-solving and analytical abilities.
- Ability to manage multiple priorities and projects simultaneously.
- Strong organizational skills and attention to detail.
- Ability to collaborate effectively with employees, customers, vendors, and management.
- Proficiency with Microsoft Office applications and reporting tools.
- Ability to learn new technologies quickly and adapt to changing business needs.
Experience:
- Three to five years of banking, digital banking, operations, technology, customer service, or related experience preferred.
- Experience administering or supporting online banking, mobile banking, account opening platforms, or other financial technology solutions preferred.
- Community banking experience strongly preferred.
Responsibilities:
- Digital Banking Ownership
- Serve as the primary administrator and subject matter expert for online banking and mobile banking platforms.
- Manage the Bank's online account opening platform and digital deposit acquisition channels.
- Monitor system performance and customer experience to ensure digital channels operate efficiently and effectively.
- Evaluate customer feedback, usage trends, and operational data to recommend product enhancements and process improvements.
- Support the development and execution of Southern Bank of Tennessee’s digital banking strategy, recommending enhancements and initiatives for approval by Executive Management and the Director of Operations and executing approved decisions.
- Customer Experience
- Serve as the primary escalation point for complex digital banking customer issues.
- Deliver exceptional service and support to digital banking customers.
- Develop and distribute customer communications related to system updates, service interruptions, fraud alerts, and new product offerings.
- Create and maintain customer-facing educational materials, online resources, and training content.
- Work proactively to identify opportunities to improve customer adoption and engagement with digital banking products.
- Digital Product and Vendor Management
- Manage relationships with digital banking vendors and service providers.
- Coordinate implementation, testing, and deployment of new products, upgrades, and enhancements.
- Participate in vendor due diligence, contract reviews, and ongoing performance monitoring.
- Research emerging technologies and recommend solutions that improve customer experience, operational efficiency, and competitive positioning.
- Cross-Functional Collaboration
- Partner with Information Technology, Deposit Operations, Retail Banking, Treasury Management, Marketing, Compliance, and other departments to support digital initiatives.
- Coordinate projects involving digital products, integrations, and customer-facing technologies.
- Assist departments in identifying opportunities to streamline workflows through technology and automation.
- Serve as an internal resource for digital banking questions, training, and support.
- Operations and Risk Management
- Assist in the development, maintenance, and documentation of digital banking policies, procedures, and operational workflows.
- Ensure digital banking activities are conducted in accordance with applicable laws, regulations, and Southern Bank of Tennessee policies.
- Monitor fraud trends and work with appropriate departments to implement mitigation strategies.
- Support internal audits, regulatory examinations, vendor reviews, and compliance initiatives.
- Coordinate operational testing and quality assurance efforts related to digital banking systems and enhancements.
- Reporting and Analytics
- Prepare reports and analyses related to digital banking usage, online account opening activity, digital deposit growth, and customer engagement.
- Track and monitor key performance indicators related to digital channel performance.
- Utilize data and analytics to identify trends, opportunities, and areas for improvement.
- Training and Communication
- Train employees on digital banking platforms, products, services, and procedures.
- Promote awareness and adoption of digital banking solutions throughout the organization.
- Maintain effective communication with internal departments regarding system updates, enhancements, and operational changes.
What you'll love about working here:
At Southern Bank of Tennessee, we’re committed to building a better banking experience—and that starts with taking care of our team. We believe in creating an environment where you feel supported, valued, and part of something meaningful.
Here's what you can expect:
-
Competitive benefits including 401(k) and medical, dental, and vision insurance
-
Health Savings Account (HSA) and life insurance for added peace of mind
-
Paid time off and holidays to rest, recharge, and spend time with what matters most
-
Opportunities for professional growth and career development
-
A team-first culture rooted in service, trust, and community impact
-
Casual Fridays (jeans welcome!)
-
Company celebrations and team events that bring us together throughout the year
-
Employee Referral Bonuses
We’re proud to offer more than just benefits—we offer a place where you can grow, connect, and help make a difference in the communities we serve.
Physical setting: Office
Interested in this position? Email your resume to Cara DiCicco at cdicicco@southernbankoftn.com.